Frequently Asked Questions

Q: Does Willy’s have any fundraising options?

A: We do! We have several different fundraising options depending on the type of event and/or organization. We can accommodate silent auctions, raffle giveaways, spirit nights, school partnerships and more! Please visit https://willys.com/community/ for more information and to submit a request.

Q: How much advance notice is required for a fundraising request?

A: Requests should be made 2 weeks in advance, although we will do our best to accommodate last minute requests. For larger sponsorships, we need at least 3 months in order to get the full value of sponsorship with marketing materials.

Q: Does Willy’s partner with any organizations?

A: While we have smaller partnerships with school organizations and colleges, we partner on a larger scale with the Boys & Girls Club of Metro Atlanta, Giving Kitchen, The Burrito Project, and ATLFamilyMeal.

Q: Do y'all deliver? If so, where?

A: Yes, we deliver to the Metro Atlanta Area, some parts outside the Atlanta area along with Athens, Cartersville, Lawrenceville, and Peachtree City. If there is a question, give us a call to check out!

Q: How much is the delivery?

A: $35 (May vary depending on location)

Q: I used to order for 10 people, what do I do now?

A: We recommend ordering 2 or 3 Willy's Taco Boxes! It's a great way to feed a small gathering and everyone can still build their own tacos. Place your order online at ordernow.willys.com and have it delivered for less cost... bonus!

Q: Can the delivery driver set it up for us?

A: Yes, you can opt for set-up or contactless delivery.

Q: Who cleans up?

A: Clean-up is easy! Everything is disposable and make sure you save the lids in case you have leftovers. Our containers are recyclable and microwave-safe.

Q: Why don't you include chafing stands anymore?

A: Our new packaging is designed to keep the food warmer and is easier to set up.

Q: Do you bill or invoice companies?

A: Sorry, we do not! We take VISA, MasterCard or American Express. We can take corporate checks upon approval.

Q: I just want to pick up my order, is that ok?

A: Absolutely! We currently have 28 locations that you can pick up your order from.

Q: Two chickens, which one do I choose?

A: Sinaloa Chicken is marinated in orange juice and roasted garlic with just a few spices. Adobe Chicken is smothered in Adobe Sauce crafted from roasted Ancho chilies and smoked chipotle peppers, the peppers give it a little more kick!

Q: What do I need to get for my event?

A: All you need to worry about is the table and any decorations you want to add. The plates, napkins, forks and serving utensils come with your food.

Q: I have vegetarians. What options do you have for us?

A: We have lots of options! Our beans and rice do not have any animal products in them, they are made with a veggie base. We also have our delicious tofu as a protein option. Even meat eaters love our tofu!

Q: Can I order the Willy's Food Truck for my event?

A: The Food Truck is currently unavailable. Please call 404-422-7107 to get an update.

Q: This sounds great, how do I place my Catering Order?

A: To place your Catering order, order online https://ordernow.willys.com/ or call our Catering Department at 404.422.7107 Online orders require 24 hour notice

Q: What is Willy Good Rewards?

A: Earn points when you order your favorite foods from Willy’s Mexicana Grill and Howlin’ Willy’s Hot Chicken online or in the Willy’s app and redeem your points for FREE food from both brands!

Q: How can I join?

A: Simply create an account by downloading the Willy’s Mexicana Grill app from the App Store or Google Play for the best experience. You can also join by creating an account here.

Q: How does the Rewards program work and what are the benefits?

A: Once you create your account you can start earning FREE rewards! Receive 10 points for every $1 you spend. Earn points automatically when you order in our app, online at Willys.com or HowlinWillys.com, or use your phone to scan your member QR code at the register. Unlock FREE rewards from Willy’s Mexicana Grill and Howlin’ Willy’s Hot Chicken from the app or online – rewards like FREE Cheese Dip, Drinks, Entrees, Desserts and more! Rewards members also get a FREE gift just for signing up, FREE food on their birthday, exclusive news AND special offers! *Alcoholic beverages are not eligible purchases to earn Rewards points.

Q: Do I need a smartphone to participate?

A: Not necessarily, but our mobile app is the best way to experience Willy Good Rewards. To earn points in our restaurant without a mobile device, simply give your phone number to the cashier at the time of checkout and they can add them for you. If you forgot to provide your phone number, you'll need to keep your receipt to submit your receipt bar code number into your rewards account.

Q: What do I get for joining Willy Good Rewards?

A: You’ll get your choice of a FREE Medium Cheese Dip, Medium Guac from Willy's Mexicana Grill or Ultimate Fries from our Howlin’ Willy’s locations. This reward may only be earned once and is valid for 7 days.

Q: Can I earn and redeem rewards online?

A: Yes! Once you have created a log-in account for the Willy’s rewards program, you can “sign-in” to your account, place your order online, and pick up at the store or have it delivered.

Q: What's the difference between the e-club and Willy Good Rewards?

A: It’s the e-club but with way more perks! With Willy Good Rewards, you earn 10 points for every $1 spent…which means a lot of FREE Food. Plus, you’ll be given insider deals you can only get when you sign-up for rewards. If you’re an e-club member, be sure to sign-up for rewards to not miss out on all the great offers and FREE items!

Q: Do catering orders earn rewards?

A: Not at this time, but stay tuned…it’s coming!

Q: Can I earn points on delivery fees or third-party delivery platforms?

A: No on both accounts, however, you can order delivery through the Willy’s Mexican Grill app, Willys.com or HowlinWillys.com and automatically earn points on your purchase.

Q: I forgot to scan for points in the restaurant - what do I do now?

A: It’s all good! If you forgot to scan your member QR code from your mobile device at the store, or forgot to provide your phone number to the cashier, you can use your receipt to submit the bar code number into your rewards account on the Willy's app or online. Points cannot be applied to receipts that are more than 3 days old. Rewards points do not apply to orders placed before you joined Willy Good Rewards, orders placed online as a guest, purchase of a gift card, orders made through a 3rd party, or catering orders.

Q: What if I accidentally checked out as a guest after I placed a takeout or delivery online order? Can I still get my points?

A: No worries, all you need to do is sign into your rewards account through the app or online and submit your bar code receipt to earn your points. Know that points cannot be applied to receipts more than 3 days old.

Q: How long before my points load?

A: Points are loaded immediately upon checkout.

Q: Can I earn points if I pay with my gift card?

A: Yes! You can earn points when you pay with your Willy’s gift card for orders placed through your Willy’s rewards account or scan your QR rewards code from your mobile device upon your gift card payment. As a reminder, the purchase of a gift card is not eligible for earning points.

Q: I’m having issues scanning a reward or my QR rewards code in the restaurant, what do I do?

A: Try turning up your brightness on your smartphone so the scanner can read it. If that doesn't work, the cashier can enter your phone number manually.

Q: Do points expire?

A: Points will expire after 365 days if the account is inactive.

Q: Who do I contact for questions about my rewards?

A: Submit your questions to help@willys.com. When submitting your questions, please include your name, phone number and rewards account number. If this is pertaining to an order placed with your rewards, please include receipt number. Please allow 24 hours for a response. Questions arriving over the weekend will be answered by the first business day.